A Study of the Knowledge Management in Multinationals

摘要

This paper attempts to answer the question of what and how knowledge management mechanisms should be used between geographically dispersed plants in multinational companies. Case studies in eleven multinational companies reveal many mechanisms are used for inter-plant knowledge sharing, which are grouped into eight categories: transfer of people, forums (internal conferences/meetings), boundary spanners,periodicals, audits, benchmarking, best-practice guidelines and international teams. It is found that some knowledge sharing mechanisms are more suitable for one stage of knowledge sharing than the other, as determined by their 'reach' and 'richness'. Specifically,mechanisms with high 'reach' are more suitable in creating awareness among potential receivers and mechanisms with high 'richness' are often more effective in transferring the knowledge. In addition, the choice of mechanism is also dependent on the degree of tacitness and embeddedness knowledge transferred. Based on these insights, a framework linking knowledge management mechanisms with knowledge transferred is constructed.