Integrating the End User Into Infrastructure Systems: Directions in the U.S. Intelligent Transportation Systems Program

摘要

This article analyzes the role of Intelligent Transportation Systems (ITS) in providing user-oriented information services to surface transportation travelers. Drawing upon a loose analogy to the airline reservation system, the article describes the means by which ITS could enhance an active role by the user in the transportation system. Preliminary evidence from demonstration projects around the country is reviewed with an emphasis on the role of users in producing and using information about traffic conditions, traveler information and emergency services. The author closes with recommendations for creating a next generation of ITS systems that more strongly feature user-based elements akin to the airline reservation and yield management systems.